1-800-776-0478

PAYMENT

All orders must be prepaid. MasterCard, VISA, Discover, American Express, and PayPal are acceptable methods of payment.

Churches and schools must provide payment with their first order, and credit arrangements can be made for future orders. Past-due accounts may be put on a payment-with-order basis. A service charge of 1.5% per month (minimum $.50) will be added to past-due invoices. Copies of paid invoices and monthly statements sent only upon request.

US SHIPPING

Regular orders up to $44.50 are charged $4.00 for shipping. Orders from $44.51-$200.00 are charged 9% of the order subtotal.  Orders from $200.01-$500.00 are charged 8% of the order subtotal. Orders over $500.00 are charged 6% of the subtotal. Regular orders are usually shipped within five business days. Provide a physical address so shipments can be sent by UPS, FedEx, or possibly US Priority Mail. Delivery from time of shipment is 1-3 days east of the Mississippi, or 3-6 days west of the Mississippi. Regular shipments going to Alaska or Hawaii, and orders where only post office box addresses are provided may be shipped via US Media Mail.

Rush order shipping charges are 22% of the order subtotal (minimum $4.00). Rush orders ship within two business days after they are received and will be shipped to arrive within three business days from shipment in the contiguous states. Rush orders to Alaska and Hawaii will be sent via Priority Mail, to arrive within 8 days.

For special delivery methods such as Next Day or 2nd Day Air orders, call Order Department (800) 776-0478 for more details. These orders will be charged regular shipping fees (minimum $4.00) plus the actual shipping cost.

INTERNATIONAL SHIPPING

Canadian shipping charges are $4.00 on orders up to $30.80. Orders from $30.81-$200.00 are charged 13% of the order subtotal.  Orders from $201.00-$500.00 are charged 12% of the order subtotal. Orders over $500.00 are charged 10% of the subtotal. Canadian shipments over 4 pounds will generally be shipped via UPS. Canadian orders shipped in envelopes or to PO Boxes are shipped via courier to the US/Canadian border and distributed by the Canadian postal system. If you request an irregular delivery method, you will be charged the regular shipping fee plus actual shipping cost.

International shipping charges are 20% of the order subtotal (minimum $4.00). International orders are shipped via airmail to arrive in 4 to 8 weeks. If you request an irregular delivery method you will be charged regular shipping fees (minimum $4.00) plus actual postage. Contact us for more delivery options.

PICK-UP ORDERS

Arrange pick-up time when placing your order. There are no shipping charges for pick-up orders. Orders picked up at our office in Virginia will be charged VA sales tax even though the items will be taken out of state. (VA sales tax-exempt organizations may submit the proper exemption form.) 

Canadian customers will not be charged sales tax on orders they will be taking across the border.

RECEIVING SHIPMENTS

Please check that you have received the correct number of boxes. Each label will show the number of boxes in the shipment. (Example: for a 3-box shipment: 1 of 3; 2 of 3; 3 of 3.) Compare the contents of your order with the enclosed packing list. Notify the Order Department immediately if a shipment is lost, damaged, or incorrect.

Back-ordered items will be sent as soon as they are available.

RETURNS

Before returning any material, contact the Order Department for a return authorization number. Clearly write the number on the outside of the package. All returns should be in saleable condition to receive credit—original condition and current edition. Non-saleable items will be disposed of by CLP. US customers, allow up to 30 days to process your return; Canadian and foreign customers, allow up to 60 days.

No credit for shipping fees, COD fees, or sample packets.

Credit will be given as follows:
Postmarked by 45 days: 100% credit
Postmarked between 45-90 days: 50% credit
After 90 days: No credit.

Sunday school materials: 50% credit
Story papers subscriptions: 85% credit for remainder of subscription.

ADDRESS FOR RETURNS VIA US MAIL:

Christian Light Publications
PO Box 1212
Harrisonburg, VA 22803

ADDRESS FOR RETURNS VIA UPS:

Christian Light Publications
1051 Mt. Clinton Pike
Harrisonburg, VA 22802

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