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Shipping and Returns

PAYMENT

All orders must be prepaid. MasterCard, VISA, Discover, American Express, and PayPal are acceptable methods of payment.

Churches and schools must provide payment with their first order, and credit arrangements can be made for future orders. A service charge of 1.5% per month (minimum $.50) will be added to past-due invoices. Overdue accounts may be put on a payment-with-order basis. Copies of paid invoices and monthly statements sent only upon request.

US SHIPPING

Shipping charges include a handling charge.

Regular orders up to $45.00 are charged $4.95 for shipping. Orders from $45.01-$200.00 are charged 11% of the order subtotal.  Orders from $200.01-$500.00 are charged 10% of the order subtotal. Orders over $500.00 are charged 8% of the subtotal. Regular orders are usually shipped within five business days. Provide a physical address so shipments can be sent by UPS, FedEx, or possibly US Priority Mail. Delivery from time of shipment is 1-3 days east of the Mississippi, or 3-6 days west of the Mississippi. Regular shipments going to Alaska or Hawaii, and orders where only post office box addresses are provided may be shipped via US Media Mail.

Rush order shipping charges are 24% of the order subtotal (minimum $4.95). Rush orders ship within two business days after they are received and will be shipped to arrive within three business days anywhere in the contiguous states. Rush orders to Alaska and Hawaii will be sent via Priority Mail, to arrive within 6-8 days.

For special delivery methods such as Next Day or 2nd Day Air orders, call Order Department (800) 776-0478 for more details. These orders will be charged a handling fee (minimum $4.95) plus the actual shipping cost.

FOREIGN SHIPPING

Canadian shipping charges are $4.95 on orders up to $30.90. Orders from $30.91-$200.00 are charged 16% of the order subtotal.  Orders from $201.00-$500.00 are charged 15% of the order subtotal. Orders over $500.00 are charged 13% of the subtotal. Most Canadian orders are shipped via courier to the US/Canadian border and distributed by the Canadian postal system. Delivery time is usually 2 to 4 weeks. Canadian shipments will not be sent via UPS except by request. (UPS charges extra duties and taxes on delivery.) Contact the Order Department for rush shipping options.

Foreign shipping charges are 23% of the order subtotal. Foreign orders are shipped via airmail and should arrive in 4 to 5 weeks. If you request a delivery method other than regular airmail, you will be charged regular US handling charge (minimum $4.95) plus actual postage. Contact us for more information about delivery options.

PICK-UP ORDERS

Arrange pick-up time when placing your order. There are no shipping or handling charges for pick-up orders. Orders picked up at our office in Virginia will be charged VA sales tax even though the items will be taken out of state. (VA sales tax-exempt organizations may submit the proper exemption form.) 

Canadian customers will not be charged sales tax on orders they will be taking across the border.

RECEIVING SHIPMENTS

Please check that you have received the correct number of boxes. Each label will show the number of boxes in the shipment. (Example: for a 3-box shipment: 1 of 3; 2 of 3; 3 of 3.) Compare the contents of your order with the enclosed packing list.

If your shipment is missing, damaged, or incorrect, notify our Order Department.

Backordered items will be sent as soon as they are available.

RETURNS

Before returning any material, contact the Order Department for a return authorization number. All returns must be received in saleable condition.

No credit for shipping and handling, COD fees, or sample packets.

Credit will be given as follows:
Within 30 days of invoice date, full product credit;
31-60 days, 80%;
61-90 days, 50%;
after 90 days, no credit.
Foreign customers receive full product credit within 60 days of invoice date.
No credit for out-of-date materials.
Sunday school materials—50% on current, unused books.
Story papers subscriptions—85% credit for remainder of subscription.

ADDRESS FOR RETURNS VIA US MAIL:

CHRISTIAN LIGHT PUBLICATIONS
PO BOX 1212
HARRISONBURG VA 22803

ADDRESS FOR RETURNS VIA UPS:

CHRISTIAN LIGHT PUBLICATIONS
1051 MT CLINTON PIKE
HARRISONBURG VA 22802

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